Reaching the SCLS Help Desk

• Calling the Help Desk - The SCLS Help Desk is available M-F from 8:30 - 5:00 and can be reached at:
  
• (608) 242-4710 (Local)
• (855) 583-2148 (Toll free)
  
• Creating Help Desk tickets - If you prefer to submit an issue online, the SCLS Help Desk Portal is still the preferred way to submit tickets, but library staff members can also submit a ticket by sending an email to helpdesk@scls.info. (See the SCLS Get Help page for how to access the portal.)

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Libby/Overdrive access issues

2023-05-19 10:00 am:  Overdrive has made the changes and the test patron with over $20 in fines was able to log in.  The expired test patron was not.  So hopefully this is now fixed.  If you encounter issues after 10:00 am today with patrons being blocked that should not be, please let us know.

2023-05-19 8:45 am:  A change made by Overdrive is causing Overdrive to block for excessive fines as well as expired patron cards.  A possible fix has been submitted to Overdrive. 

2023-05-17 2:45 pm: Users are able to log into Overdrive again. If you continue to encounter problems please notify the Help Desk.

2023-05-17 12:15 pm: LibLime is continuing to look into the problems with accessing OverDrive and Libby.

2023-05-17 9:15am: Users are being prompted with an "Incorrect PIN" error message when trying to access Overdrive. A ticket has been submitted with Liblime.

LINKcat Mobile app dates

2023-05-22 9:20am: The checkout due dates and hold expiration dates in the app are now correct.

Other

• OverDrive Status
• Wondering whether TypePad blogs, websites, and service are up?  Monitor TypePad Status.
• For Bibliovation, LINKcat, or GetIt help, or to report problems, see the Get Help page. See the Bibliovation Known Problems page for a list of known bugs and problems with Bibliovation.