Reaching the SCLS Help Desk

• Calling the Help Desk - The SCLS Help Desk is available M-F from 8:30 - 5:00 and can be reached at:
  
• (608) 242-4710 (Local)
• (855) 583-2148 (Toll free)
  
• Creating Help Desk tickets - If you prefer to submit an issue online, the SCLS Help Desk Portal is still the preferred way to submit tickets, but library staff members can also submit a ticket by sending an email to helpdesk@scls.info. (See the SCLS Get Help page for how to access the portal.)

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MyPC - weird patron info mismatches - service restarted

2025-06-20 4:10pm:  We had a few reports of some weird instances where the patron info associated with a barcode was incorrect.  We confirmed this, restarted a service on the server to try to correct the problem, and will be submitting the issue to TBS.

Drupal websites are slow to load - Resolved

2025-06-16 12:53: Services have been restarted. Slowdowns were likely caused by a massive number of connections from Netherlands and Uruguay; these IP addresses have been blocked. Page loads should be significantly faster. Let us know if things slow down again.

2025-06-16 11:03am:  We have reports that SCLS-hosted Drupal websites are extremely slow to load. We are waiting for follow-up from the server host.

2025-06-16 10:49am: We have reports that SCLS-hosted Drupal websites are extremely slow to load. We have a ticket open with our server host and they are investigating.

Other

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