| 
  • If you are citizen of an European Union member nation, you may not use this service unless you are at least 16 years old.

  • You already know Dokkio is an AI-powered assistant to organize & manage your digital files & messages. Very soon, Dokkio will support Outlook as well as One Drive. Check it out today!

View
 

SCLS Status Wiki

Page history last edited by Kerri H 1 hour, 54 minutes ago

Reaching the SCLS Help Desk

  • Calling the Help Desk - The SCLS Help Desk is available M-F from 8:30 - 5:00 and can be reached at:
    • (608) 242-4710 (Local)
    • (855) 583-2148 (Toll free)
  • Creating Help Desk tickets - If you prefer to submit an issue online, the SCLS Help Desk Portal is still the preferred way to submit tickets, but library staff members can also submit a ticket by sending an email to helpdesk@scls.info. (See the SCLS Get Help page for how to access the portal.)

---------------------

MyPC - login issues - validation turned off again

2024-04-23 3:21pm - TBS was not yet able to resolve the issue. Validation is turned off again.  Users can log in with whatever credentials they enter.  

2024-04-23 3:15pm - TBS is currently remoted into the server and has turned validation back on but it is not working correctly.  They are still troubleshooting.

2024-04-23 2:57pm -  We initially had some reports of patrons being able to log in with card numbers that weren't actually card numbers.  Then that there were login problems.  We have turned off authentication in the system so that users can log in with whatever they enter.  We have a call out to TBS support about the issues.  Thanks to everyone who reported the troubles.

2024-04-23 5:16pm - Between 3:30 and 5pm we had reports that patrons were intermittently unable to log into MyPC.  The MyPC client displayed the message "You are not allowed in this location" even though the patron had a card in good standing.  We have reported the issue and will be investigating.   The clients seem to be working now, but if you have issues again this evening, please page.  We would also be interested to know if this happens again, whether selfchecks are also experiencing issues looking up cards at the time this is happening.   THanks.

2024-04-23 4:20PM: We are again looking into the issue.

2024-04-23 4:00PM:  This should be resolved.  Let us know if that is not the case.  Thanks.

2024-04-23 3:45PM:  Looking at this right now. Patrons are met with an error message saying " You are not allowed at this location"

 

MyPC Firefox Logon Issue - FIXED

2024-04-23 9:15pm: Settings changes have been made and this issue should be fixed.  Please contact the Help Desk on Wednesday if you are still having issues logging in.

2024-04-23 12:00pm A number of sites have reported issues logging into MyPC in Firefox. The issue goes away in private mode and is entirely nonexistent in Chrome. We are aware of the issue and working on a solution.

 

Bibliovation upgrade, April 22 at 9pm

2024-04-23 8:33am: The Bibliovation upgrade took place last night. Please clear your browser cache before using Bibliovation.

2024-04-19 3:50pm A Bibliovation upgrade is scheduled for Monday, April 22 at 9pm. See the Release notes for a full list of fixes. Please clear your browser cache before using Bibliovation on Tuesday, April 23. 

 

MyPC server replacement - COMPLETE

2024-04-23 9:07amBOOKMARKS - if you had previously created bookmarks to MyPC or Papercut while logged in, they will likely not work and you will need to recreate them.   You can use these URLs to access MyPC and Papercut:

  • MyPC:   mypc.scls.info
  • TBS Portal:  mypc.scls.info/tbsportal 
  • Papercut:  papercut.scls.info
  • Papercut Release page:  papercut.scls.info/release 

2024-04-23 8:47am - the server replacement is complete.  papercut.scls.info/release is resolving correctly.  If you run into unexpected issues, please contact the Help Desk.

2024-04-23 8:35am - we are still finishing up the server replacement.  MyPC is up and running, but we are still ironing out some issues with printing.  If you need to release print jobs, please use this URL for now:  https://papercut.scls.info:9192/release

2024-04-23 7:17am - the server replacement is still in progress.

2024-04-22 9pm - MyPC will be unavailable starting Monday 4/22 at 9pm.  We hope to have work complete before libraries open on Tuesday morning, 4/23.

 

Post-Bibliovation upgrade problem

2024-02-01 10:45am: After the upgrade we have noticed that there is an increased amount of data string caching in Search field.  Please see Known Problem #3925 for details and how to clear the cached search strings.

 

 

Other

the new SCLS website will be launching on Thursday, September 7. Content from the old site will still be available on the new site, with a new and improved look!

 

2022-02-08 10:55am:

Comments (0)

You don't have permission to comment on this page.