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  • Whenever you search in PBworks or on the Web, Dokkio Sidebar (from the makers of PBworks) will run the same search in your Drive, Dropbox, OneDrive, Gmail, Slack, and browsed web pages. Now you can find what you're looking for wherever it lives. Try Dokkio Sidebar for free.

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SCLS Status Wiki

Page history last edited by Amy G. 1 day, 14 hours ago

Reaching the SCLS Help Desk

  • Calling the Help Desk - The SCLS Help Desk is available M-F from 8:30 - 5:00 and can be reached at:
    • (608) 242-4710 (Local)
    • (855) 583-2148 (Toll free)
  • Creating Help Desk tickets - If you prefer to submit an issue online, the SCLS Help Desk Portal is still the preferred way to submit tickets, but library staff members can also submit a ticket by sending an email to helpdesk@scls.info. (See the SCLS Get Help page for how to access the portal.)

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Libby/Overdrive access issues

2023-05-19 10:00 am:  Overdrive has made the changes and the test patron with over $20 in fines was able to log in.  The expired test patron was not.  So hopefully this is now fixed.  If you encounter issues after 10:00 am today with patrons being blocked that should not be, please let us know.

2023-05-19 8:45 am:  A change made by Overdrive is causing Overdrive to block for excessive fines as well as expired patron cards.  A possible fix has been submitted to Overdrive. 

2023-05-17 2:45 pm: Users are able to log into Overdrive again. If you continue to encounter problems please notify the Help Desk.

2023-05-17 12:15 pm: LibLime is continuing to look into the problems with accessing OverDrive and Libby.

2023-05-17 9:15am: Users are being prompted with an "Incorrect PIN" error message when trying to access Overdrive. A ticket has been submitted with Liblime.

 

LINKcat Mobile app dates

2023-05-22 9:20am: The checkout due dates and hold expiration dates in the app are now correct.

 

Other

the new SCLS website will be launching on Thursday, September 7. Content from the old site will still be available on the new site, with a new and improved look!

 

2022-02-08 10:55am:

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