Reaching the SCLS Help Desk
- Calling the Help Desk - The SCLS Help Desk is available M-F from 8:30 - 5:00 and can be reached at:
- (608) 242-4710 (Local)
- (855) 583-2148 (Toll free)
- Creating Help Desk tickets - If you prefer to submit an issue online, the SCLS Help Desk Portal is still the preferred way to submit tickets, but library staff members can also submit a ticket by sending an email to helpdesk@scls.info. (See the SCLS Get Help page for how to access the portal.)
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Microsoft Excel Analysis ToolPak
2024-11-26 10:46pm - A recent security patch from Microsoft (KB5002653) has broken most Excel Add-ins. This update cannot be uninstalled on Windows 11 PCs. We have disabled the Analysis ToolPak on staff PCs and will re-enable it if/when Microsoft issues a fix to this update.
Microsoft Online Applications (outlook / teams) issues
2024-11-25 10:08am - Multiple sites reporting issues accessing microsoft applications such as outlook or teams, no network issues on SCLS devices or services, appears to be Microsoft hosting problems
2024-11-25 12:54pm - Microsoft is still reporting issues, some users appear to be able to get app access intermittently but the issue is not resolved at this time and is still ongoing
2024-11-26 8:50am - Microsoft issues appear to be resolved and services seem to be working at this time
Bibliovation notices not running, report server behind, authentication affected
2024-11-12 4:00pm - The report server is catching up now. It is up to 8:30 this morning.
2024-11-12 9:00am - LibLime reported the notices were generated when the processes ran yesterday but the issues with the report server meant they did not show as being generated. The report server is still stuck.
2024-11-11 4:30pm - The update from LibLime is they will have someone look at it when they are in tomorrow.
2024-11-11 11:55am - There are still no notices showing as being generated yesterday or today. The report server is also still not up to date so authentication for some services may still not work for patrons who were added or cleared an account status yesterday. The ticket with LibLime has been updated.
2024-11-11 11:45am - The overnight processing appears to have caught up now. We're checking to see if notices were generated and went out and if the report server is up to date now.
2024-11-11 8:55am - The processes that create the notices have been stuck since yesterday morning so notices did not go out yesterday or this morning. The report server has not been updated since a little after midnight yesterday so any reports will not show up-to-date information. Authentication for some services may not work for patrons added yesterday or patrons who cleared an issue with their account yesterday. This has been reported to LibLime.
Other
the new SCLS website will be launching on Thursday, September 7. Content from the old site will still be available on the new site, with a new and improved look!
2022-02-08 10:55am:
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