Reaching the SCLS Help Desk
- Calling the Help Desk - The SCLS Help Desk is available as usual M-F from 8:30-5 pm. However, the number to call is now (608) 571-7243. We no longer have easy access to our Voice Mail as staff are working remotely, so the old number is no longer operational.
- Creating Help Desk tickets - The Helpdesk Portal is still the preferred way to submit tickets, but Library Staff members who are working from home without remote access to the SCLS network can submit a ticket by sending an email to helpdesk@scls.info.
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Planned outage, July 22 - SCLS-hosted Drupal websites
2021-07-22 9:30pm: Maintenance is complete. All sites should be online and available.
2021-07-22 9:00pm: All live and beta Drupal websites hosted by SCLS will be offline for approximately 1/2 hour between 9:00 and 10:00 p.m. for Drupal module updates.
Bibliovation platform upgrade now night of July 27th/morning of July 28th
The Bibliovation platform upgrade has been rescheduled to happen on July 27th after 9 pm. On the morning of July 28th, be sure to check the SCLS Status Wiki (http://sclsstatus.pbworks.com/) before proceeding with normal Bibliovation operations. Reports, databases and self-checks will be affected. Libraries with self-checks should make sure that there is someone on staff who is able to make changes to self-checks and sorters in the morning on 7/28. The directions for the selfcheck and sorter server changes are posted on the ILS Selfcheck and RFID page. Read more in the LINK news blog post. Please check the SCLS Status Wiki (http://sclsstatus.pbworks.com/) before making the changes to your selfchecks and sorters. SCLS staff will post when the move is done.
GetIt Acquisitions Unavailable Wednesday, July 28
2021-07-22 11:15 am: Due to the Bibliovation server move, GetIt will be unavailable on July 28. Please do not use GetIt Acquisitions on Wednesday, July 28. Please check the SCLS Status Wiki on Thursday, July 29 before resuming normal GetIt work.
7/21/2021 6:15 am. Bibliovation platform upgrade--not done. Do not change your self check or sorter settings.
2021-07-21 6:45am: There was a problem with the move last night and it has been cancelled for today. It will be rescheduled later. DO NOT CHANGE ANY SELFCHECK OR SORTER SETTINGS THIS MORNING. We are working on contacting the online database vendors that use SIP to cancel their updates. (OverDrive, Hoopla, Creative Bug, Comics Plus, Kanopy) There is a chance that they have made/will make the updates before they see it's been cancelled so those databases may be temporarily unavailable until they change the settings back.
Firefox 86 update - Receipt and label printing problems
2021-05-05 8:30am: IMPORTANT: If you are experiencing any slow or loud printing of receipts or spine labels not printing out correctly after this update, please take the steps in the documents on this page: https://www.scls.info/technology/firefox-printing . If you still experience printing problems after completing the fixes, please contact the Help Desk for assistance.
Spine Label Printing Problem
2021-03-22 4:50 pm: We've gotten numerous reports from libraries that their Dymo spine label printers are printing out blank labels. If you experience this problem please call the Help Desk and we can install a new driver that will fix the problem.
Other
the new SCLS website will be launching on Thursday, September 7. Content from the old site will still be available on the new site, with a new and improved look!
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