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SCLS Status Wiki

Page history last edited by SCLS ILS Staff 3 days, 6 hours ago

Reaching the SCLS Help Desk

  • Calling the Help Desk - The SCLS Help Desk is available as usual M-F from 8:30-5 pm. However, the number to call is now (608) 571-7243. We no longer have easy access to our Voice Mail as staff are working remotely, so the old number is no longer operational.
  • Creating Help Desk tickets - The Helpdesk Portal is still the preferred way to submit tickets, but Library Staff members who are working from home without remote access to the SCLS network can submit a ticket by sending an email to helpdesk@scls.info.

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Bibliovation issues

11/24/2030 11:10am:  The Bibliovation processes all appear to be running now and the calling list and UMS notices were delivered this morning.  However there are a number of reports of abnormally large hold queue reports.  We think this is partly due to the fact that the processes that create the holds queue reports started failing on Friday and were not restarted until mid-morning yesterday.  That created a backlog of items that were in the holds queue but not assigned to a library yet.  Everything should be caught up now but let us know if you're still seeing oddly large holds queue reports. 

11/23/2020 3:00pm:  LibLime confirmed that there had been issues with a server that kept some of the normal processes from running.  The processes have been restarted.  LibLime is running the overdues and amount due scripts to get those amounts updated (normally those processes don't run until the overnight processing).  The backlogged phone hold notices and UMS emails will go out tomorrow with the regular notices. 

11/23/2020 9:50am:  There have been a number of issues with Bibliovation this morning.  We think some of the routine system tasks are not currently running and we've put in a ticket with LibLime.  If you are experiencing something not on the list, please let us know.

  • No Talkingtech phone hold notice calling list on Saturday or this morning.  It also looks like Bibliovation did not pick up Friday's calling list results.
  • No emails went out to UMS since Friday morning.
  • A library reported their holds queue report was many time larger than a normal Monday morning report.  

 

Bibliovation Upgrade, 12/7, 9 pm

11/23/2020 9:15am: A Bibliovation upgrade is scheduled for Monday, December 7 at 9 pm. See the Release notes for a full list of fixes. See the LINKcat News blog post for some additional highlights.

 

Planned outage 11/19 - SCLS-hosted Drupal websites (resolved)

2020-11-19 9:20pm: Maintenance is complete. All sites should be online and available.

2020-11-19 9:00pm: All live and beta Drupal websites hosted by SCLS will be offline for approximately 1/2 hour between 8:00 and 9:00 p.m. for Drupal module updates.

 

LINKcat Mobile app

2020-02-06 8:00am: The LINKcat Mobile app vendor has added several fixes to the app that are designed to address the problems with accessing and using the app. If patrons continue to experience any issues with the app, have the patron clear the settings in the app (instructions below). The patron may have followed these steps in the past, but please ask them to run through clearing the settings one more time:

1. In the upper right hand corner, tap the "hamburger" or "kebab" (either three lines or three dots) and select "Clear all settings."

2. Then tap the "Clear" button to set the app back to "factory settings."

3. Then have the patron log into their account on the app again.

If patrons continue to experience problems with the LINKcat Mobile app after following the above steps, please open a SCLS Help Desk Portal ticket with the following information:

1. Type of device used (ex. iPhone 7, Samsung Galaxy s8).

2. Operating system, including version (ex. iOS 13.3, Android 8.1.0).

3. Detailed description of the problem: For example, is the patron getting an error message? If so, what is the error message and when was it received (approximate time and date)? When does the patron get the error message (ex. when logging in, searching, etc.)? If there's no error message, what happens to prevent the patron from using the app?  

 

Other

the new SCLS website will be launching on Thursday, September 7. Content from the old site will still be available on the new site, with a new and improved look!

 

 

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