Reaching the SCLS Help Desk
- Calling the Help Desk - The SCLS Help Desk is available M-F from 8:30 - 5:00 and can be reached at:
- (608) 242-4710 (Local)
- (855) 583-2148 (Toll free)
- Creating Help Desk tickets - If you prefer to submit an issue online, the SCLS Help Desk Portal is still the preferred way to submit tickets, but library staff members can also submit a ticket by sending an email to helpdesk@scls.info. (See the SCLS Get Help page for how to access the portal.)
Migration Tracker
Check ILS Known Problems (link)
---------------------
LINKcat, SymphonyWeb, SIP services - back up
2026-08-07 7:15pm: SirsiDynix reports that "engineers have taken actions to address this issue and are monitoring the system." We have turned authentication for MyPC back on.
2026-08-07 7:06pm: As of 7:00pm, SirsiDynix reports they are still working on a resolution. (but LINKcat appears to be back up and I can log into SymphonyWeb again)
2026-08-07 6:30pm: SirsiDynix reports they "are investigating the identified issue and a resolution."
2026-08-07 6:18pm: We have reports that the outage now also extends to the staff side and also SIP services. We will be turning off authentication for MyPC until the issues are resolved.
2026-08-07 6:03pm: SirsiDynix confirmed they are aware of an issue and they are working on it.
2026-08-07 5:54pm: We had a report from a library (which I could confirm) that LINKcat is down with an error that the connection timed out. We are putting in a ticket and contacting SirsiDynix support.
SymphonyWeb Cream Tech and server errors
2026-07-29 12:15pm: SiriDynix has resolved the current issues. Please let the Help Desk know if they arise again.
2026-07-29 11:32am: Multiple libraries have reported receiving the "CreamTech" error screen or internal server errors. We have advised SirsiDynix of the issue but if you are experiencing these problems please clear browser cache / restart and try again. If the issues persist please submit a ticket and include the ROUTEID for issues where the "CreamTech" error screen appears.
Missing Previous User ID in Item Search and Display
2026-07-10 11:00am: There was an error in the report that clears previous user IDs, and the report cleared the previous patron ID information that was more recent than 60 days. It was supposed to clear previous user IDs that were more than 60 days old in accordance with the Previous User ID Retention policy. The problem report has been removed and we will start the process over again and do additional testing to be sure that this doesn't happen again, and that future reports will only clear the previous patron ID that is more than 60 days old. If you need the previous user ID information, please submit a Help Desk ticket with the item barcode(s) and SCLS will look up the information for you. For new checkins, the previous user ID is correctly added to the item record, so this problem is only for checkins that occurred during the time period of May 9 - July 7.
2026-07-09 11:59am: We are continuing to work with SirsiDynix. If you need the Previous User ID for an item, please submit a Help Desk ticket.
2026-07-08 5:23pm: There was an error in the scheduling of the report that cleared Previous Patron IDs, Previous IDs from May 9-July 7 were removed from the item record. Previous patron information can still be looked up by SCLS staff and we are seeing if SirsiDynix can restore it so it is available again for staff in Item Search and Display again. The report will not run again until further review.
Other
the new SCLS website will be launching on Thursday, September 7. Content from the old site will still be available on the new site, with a new and improved look!
2022-02-08 10:55am:
Comments (0)
You don't have permission to comment on this page.