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SCLS Status Wiki

Page history last edited by SCLS Tech Team 3 days, 3 hours ago

Reaching the SCLS Help Desk

  • Calling the Help Desk - The SCLS Help Desk is available as usual M-F from 8:30-5 pm. However, the number to call is now (608) 571-7243. We no longer have easy access to our Voice Mail as staff are working remotely, so the old number is no longer operational.
  • Creating Help Desk tickets - The Helpdesk Portal is still the preferred way to submit tickets, but Library Staff members who are working from home without remote access to the SCLS network can submit a ticket by sending an email to helpdesk@scls.info.

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Bibliovation is back up

2021-05-05 4:00 pm: It appears that Bibliovation is backup.  Please call the Help Desk if you continue to have problems.

2021-05-05 3:52 pm: We've gotten numerous calls that Bibliovation is down.  We will submit a ticket with Liblime and post here once we hear back from them.

 

Firefox 86 update - Receipt and label printing problems

2021-05-05 8:30am:    IMPORTANT: If you are experiencing any slow or loud printing of receipts or spine labels not printing out correctly after this update, please take the steps in the documents on this page: https://www.scls.info/technology/firefox-printing .  If you still experience printing problems after completing the fixes, please contact the Help Desk for assistance.

 

Spine Label Printing Problem

2021-03-22 4:50 pm: We've gotten numerous reports from libraries that their Dymo spine label printers are printing out blank labels.  If you experience this problem please call the Help Desk and we can install a new driver that will fix the problem.

 

LINKcat Mobile app

2020-02-06 8:00am: The LINKcat Mobile app vendor has added several fixes to the app that are designed to address the problems with accessing and using the app. If patrons continue to experience any issues with the app, have the patron clear the settings in the app (instructions below). The patron may have followed these steps in the past, but please ask them to run through clearing the settings one more time:

1. In the upper right hand corner, tap the "hamburger" or "kebab" (either three lines or three dots) and select "Clear all settings."

2. Then tap the "Clear" button to set the app back to "factory settings."

3. Then have the patron log into their account on the app again.

If patrons continue to experience problems with the LINKcat Mobile app after following the above steps, please open a SCLS Help Desk Portal ticket with the following information:

1. Type of device used (ex. iPhone 7, Samsung Galaxy s8).

2. Operating system, including version (ex. iOS 13.3, Android 8.1.0).

3. Detailed description of the problem: For example, is the patron getting an error message? If so, what is the error message and when was it received (approximate time and date)? When does the patron get the error message (ex. when logging in, searching, etc.)? If there's no error message, what happens to prevent the patron from using the app?  

 

Other

the new SCLS website will be launching on Thursday, September 7. Content from the old site will still be available on the new site, with a new and improved look!

 

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