Reaching the SCLS Help Desk
- Calling the Help Desk - The SCLS Help Desk is available as usual M-F from 8:30-5 pm. However, the number to call is now (608) 571-7243. We no longer have easy access to our Voice Mail as staff are working remotely, so the old number is no longer operational.
- Creating Help Desk tickets - The Helpdesk Portal is still the preferred way to submit tickets, but Library Staff members who are working from home without remote access to the SCLS network can submit a ticket by sending an email to helpdesk@scls.info.
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Batch Item Editor not loading
2021-02-17 11:00am: The Batch Item Editor is loading again.
2021-02-17 8:50am: The page for the Batch Item Editor is not loading. It has been reported to LibLime.
Planned outage February 4 - SCLS-hosted Drupal websites
2021-02-06 5:30am: Changes were made by our server host to permit file uploads >2MB.
2021-02-05 1:30pm: File uploads >2MB were not working. We reported this to our server host to get it fixed.
2021-02-04 3:00am: Maintenance was completed. All sites should be online and available. IMPORTANT: Following the update, please keep backups on your computer of any new content you post on the website until Tuesday, February 9. The upgrade has been tested by SCLS staff, but if unexpected results occur following the update, a rollback may be required, and any new content will need to be re-created. In most cases, there should be no visible difference in how your site looks and behaves. Please let us know if you notice anything out-of-the-ordinary.
2021-02-04 12:00-4:00am: All Drupal websites hosted by SCLS may be offline for up to 4 hours between 12:00-4:00 a.m. for PHP and Drupal module updates.
LINKcat Mobile app
2020-02-06 8:00am: The LINKcat Mobile app vendor has added several fixes to the app that are designed to address the problems with accessing and using the app. If patrons continue to experience any issues with the app, have the patron clear the settings in the app (instructions below). The patron may have followed these steps in the past, but please ask them to run through clearing the settings one more time:
1. In the upper right hand corner, tap the "hamburger" or "kebab" (either three lines or three dots) and select "Clear all settings."
2. Then tap the "Clear" button to set the app back to "factory settings."
3. Then have the patron log into their account on the app again.
If patrons continue to experience problems with the LINKcat Mobile app after following the above steps, please open a SCLS Help Desk Portal ticket with the following information:
1. Type of device used (ex. iPhone 7, Samsung Galaxy s8).
2. Operating system, including version (ex. iOS 13.3, Android 8.1.0).
3. Detailed description of the problem: For example, is the patron getting an error message? If so, what is the error message and when was it received (approximate time and date)? When does the patron get the error message (ex. when logging in, searching, etc.)? If there's no error message, what happens to prevent the patron from using the app?
Other
the new SCLS website will be launching on Thursday, September 7. Content from the old site will still be available on the new site, with a new and improved look!
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