Reaching the SCLS Help Desk
- Calling the Help Desk - The SCLS Help Desk is available M-F from 8:30 - 5:00 and can be reached at:
- (608) 242-4710 (Local)
- (855) 583-2148 (Toll free)
- Creating Help Desk tickets - If you prefer to submit an issue online, the SCLS Help Desk Portal is still the preferred way to submit tickets, but library staff members can also submit a ticket by sending an email to helpdesk@scls.info. (See the SCLS Get Help page for how to access the portal.)
----------------------
Planned outage March 15 - SCLS-hosted Drupal websites
2023-03-15 9:40pm: Drupal 7 website maintenance is complete. All Drupal 7 sites should be online and available.
2023-03-15 9:18pm: Drupal 9 website maintenance is complete. All Drupal 9 sites should be online and available.
2023-03-15 9:00pm: All Drupal websites hosted by SCLS will be offline for approximately 1/2 hour between 9:00 and 10:00 p.m. for Drupal module updates.
LINKcat Mobile app
2023-03-17 8:18am: If patrons experience problems with the app not loading their account information, or with searching, then patrons may need to log out and log back into the app to force the app to connect. This has been reported to Solus.
2023-03-13 2:35 pm: The mobile app continues to have problems with slowness and updating account information. We have reported these problems to Solus.
2023-03-10 10:55am: The LINKcat Mobile app continues to experience slowness and connectivity problems. These problems have been reported to Solus, the app's vendor. If patrons have linked accounts in the app, this will increase the slowness. Removing the linked accounts may improve performance.
2023-03-07 9:30am: The LINKcat Mobile app appears to be back up, but may be extremely slow to load. There are also some intermittent connectivity problems.
2023-03-06 9:25 am: The LINKcat Mobile app is down. It's not connecting to Bibliovation so you cannot search nor can you access patron account information. This problem has been reported to Solus, the app's vendor.
WiscNet Email Lists Problem
2023-02-21 2:25 pm: If you have received an email lately saying that your subscription to a WiscNet email list has been disabled because of too many bounced messages we are aware of the problem. We are working with WiscNet to resolve the problem. You have NOT been unsubscribed from the email list. Your subscription was only temporarily disabled and once the problem is fixed you will start receiving emails from your subscribed lists again. Thank you for your patience.
Issue with scanning an item to renew on selfchecks
2022-03-16 11:30am: A couple of libraries reported issues with patrons renewing items on the selfcheck and getting "0" as the new due date but the item did not actually renew. We have confirmed this is an issue but only if the patrons try to scan the item they wish to renew in the checkout screen on the selfcheck.
- On the Bibliotheca selfchecks, the screen will say that "Item could not be renewed" under the title but it will have the successful checkout mark, be highlighted in green and have "!!0!!" as the new due date. The receipt will list the item as renewed but with a due date of !!0!!.
- The Envisionware selfchecks will show a successful checkout but the due date will be 0. The receipt will show the item as checked out but with a due date of 0.
If patrons use the Account screen to select the item they wish to renew, the item is successfully renewed. This issue is likely related to the recent fix they put in to stop patrons from double scanning an item they were checking out. Until this is fixed, please ask your patrons to use the Account screen to renew items if they're renewing items on the selfcheck instead of scanning the items in the checkout screen.
Other
the new SCLS website will be launching on Thursday, September 7. Content from the old site will still be available on the new site, with a new and improved look!
2022-02-08 10:55am:
Comments (0)
You don't have permission to comment on this page.