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SCLS Status Wiki

Page history last edited by SCLS ILS Staff 2 days, 3 hours ago

Reaching the SCLS Help Desk

  • Calling the Help Desk - The SCLS Help Desk is available as usual M-F from 8:30-5 pm. However, the number to call is now (608) 571-7243. We no longer have easy access to our Voice Mail as staff are working remotely, so the old number is no longer operational.
  • Creating Help Desk tickets - The Helpdesk Portal is still the preferred way to submit tickets, but Library Staff members who are working from home without remote access to the SCLS network can submit a ticket by sending an email to helpdesk@scls.info.


Bibliovation sandbox back up

2020-08-04 1:00pm: The Bibliovation sandbox upgrade and data refresh is complete. The new URL for the sandbox is https://scls-sandbox.bibliovation.com/.

2020-07-31 12:30pm: The Bibliovation sandbox will be down for an upgrade and data refresh starting Monday, August 3 at 5pm. This only affects the sandbox. It does not affect production. The upgrade and data refresh will take at least a couple of days, so we anticipate that the sandbox will be available by 8/6 or 8/7. After the upgrade and data refresh are complete, the new Bibliovation sandbox URL will be: https://scls-sandbox.bibliovation.com/.


Email notifications have not gone out since 6/22/2020

2020-06-10:59 am: RESOLVED.  LibLime has  identified and resolved the problem.At 10:06 am LibLime forced the delivery of all email notifications, generated but not delivered, dated 6/23/2020 through today.

2020-06-26 8:30 am:  Library staff report that email notifications (holds, overdues, etc.) have been generated but not delivered.  This has been confirmed and ILS staff are working with LibLime to identify the source of the problem and resolve it as soon as possible.  We are also requesting that those notices that have been generated be delivered when the problem is resolved. 


Bibliovation staff URL redirect

2020-04-13 5:00 pm: The redirect of the Bibliovation staff URL will expire on May 15, 2020Please see the LINKcat News blog post for details.


Bibliovation - Holds expiring today (3/2) marked as Hold Over on Holds Awaiting Pickup report

2020-03-02 8:45 am An internal processing error seems to have s marked holds that expire TODAY as Hold Over instead of waiting until tomorrow's report.  Please leave those items on the shelf today.  This has been reported to Liblime and they are reviewing the problem. 


LINKcat Mobile app

2020-02-06 8:00am: The LINKcat Mobile app vendor has added several fixes to the app that are designed to address the problems with accessing and using the app. If patrons continue to experience any issues with the app, have the patron clear the settings in the app (instructions below). The patron may have followed these steps in the past, but please ask them to run through clearing the settings one more time:

1. In the upper right hand corner, tap the "hamburger" or "kebab" (either three lines or three dots) and select "Clear all settings."

2. Then tap the "Clear" button to set the app back to "factory settings."

3. Then have the patron log into their account on the app again.

If patrons continue to experience problems with the LINKcat Mobile app after following the above steps, please open a SCLS Help Desk Portal ticket with the following information:

1. Type of device used (ex. iPhone 7, Samsung Galaxy s8).

2. Operating system, including version (ex. iOS 13.3, Android 8.1.0).

3. Detailed description of the problem: For example, is the patron getting an error message? If so, what is the error message and when was it received (approximate time and date)? When does the patron get the error message (ex. when logging in, searching, etc.)? If there's no error message, what happens to prevent the patron from using the app?  



the new SCLS website will be launching on Thursday, September 7. Content from the old site will still be available on the new site, with a new and improved look!



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