Reaching the SCLS Help Desk
- Calling the Help Desk - The SCLS Help Desk is available M-F from 8:30 - 5:00 and can be reached at:
- (608) 242-4710 (Local)
- (855) 583-2148 (Toll free)
- Creating Help Desk tickets - If you prefer to submit an issue online, the SCLS Help Desk Portal is still the preferred way to submit tickets, but library staff members can also submit a ticket by sending an email to helpdesk@scls.info. (See the SCLS Get Help page for how to access the portal.)
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MyPC - weird patron info mismatches - service restarted
2025-06-20 4:10pm: We had a few reports of some weird instances where the patron info associated with a barcode was incorrect. We confirmed this, restarted a service on the server to try to correct the problem, and will be submitting the issue to TBS.
Drupal websites are slow to load - Resolved
2025-06-16 12:53: Services have been restarted. Slowdowns were likely caused by a massive number of connections from Netherlands and Uruguay; these IP addresses have been blocked. Page loads should be significantly faster. Let us know if things slow down again.
2025-06-16 11:03am: We have reports that SCLS-hosted Drupal websites are extremely slow to load. We are waiting for follow-up from the server host.
2025-06-16 10:49am: We have reports that SCLS-hosted Drupal websites are extremely slow to load. We have a ticket open with our server host and they are investigating.
Other
the new SCLS website will be launching on Thursday, September 7. Content from the old site will still be available on the new site, with a new and improved look!
2022-02-08 10:55am:
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