Reaching the SCLS Help Desk

• Calling the Help Desk - The SCLS Help Desk is available M-F from 8:30 - 5:00 and can be reached at:
  
• (608) 242-4710 (Local)
• (855) 583-2148 (Toll free)
  
• Creating Help Desk tickets - If you prefer to submit an issue online, the SCLS Help Desk Portal is still the preferred way to submit tickets, but library staff members can also submit a ticket by sending an email to helpdesk@scls.info. (See the SCLS Get Help page for how to access the portal.)

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Possible BadgerNet outage

2023-12-06 2:37PM:  BadgerNet sites should have their internet restored now.  

2023-12-06 2:23PM:  BadgerNet sites have lost internet connectivity.  We are working to rectify this.

2023-12-06 1:15pm: We have received notice that the cutover to MG&E will occur at around 1:40 pm. There may be a brief BadgerNet outage, but we don't know this for certain. Please prepare.

2023-12-06  9:15 am There may be a brief BadgerNet outage later today. We will give a one-hour notice prior to the actual event.

Links in emails to scheduled reports from MyPC are not working

2023-11-01 4:30 pm: We are aware of this problem and we are working with TBS to fix this problem.  For now, in order to get your scheduled MyPC reports, you will need to log into MyPC, go to the Reports section and go to the report that you setup as a scheduled report. Once this problem is fixed we will post a message here. 

Other

• OverDrive Status
• Wondering whether TypePad blogs, websites, and service are up?  Monitor TypePad Status.
• For Bibliovation, LINKcat, or GetIt help, or to report problems, see the Get Help page. See the Bibliovation Known Problems page for a list of known bugs and problems with Bibliovation.