SCLS Status Wiki


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BadgerLink - Newspapers.com available again

2020-12-18 5:00pm:  BadgerLink reports that Newspapers.com is available again.

2020-12-16 3:20pm - BadgerLink reports, "BadgerLink access to Newspapers.com Library Edition World Collection is not currently working. We apologize for the inconvenience. We will update when the issue has been resolved."

 

LINKcat Mobile app

2020-02-06 8:00am: The LINKcat Mobile app vendor has added several fixes to the app that are designed to address the problems with accessing and using the app. If patrons continue to experience any issues with the app, have the patron clear the settings in the app (instructions below). The patron may have followed these steps in the past, but please ask them to run through clearing the settings one more time:

1. In the upper right hand corner, tap the "hamburger" or "kebab" (either three lines or three dots) and select "Clear all settings."

2. Then tap the "Clear" button to set the app back to "factory settings."

3. Then have the patron log into their account on the app again.

If patrons continue to experience problems with the LINKcat Mobile app after following the above steps, please open a SCLS Help Desk Portal ticket with the following information:

1. Type of device used (ex. iPhone 7, Samsung Galaxy s8).

2. Operating system, including version (ex. iOS 13.3, Android 8.1.0).

3. Detailed description of the problem: For example, is the patron getting an error message? If so, what is the error message and when was it received (approximate time and date)? When does the patron get the error message (ex. when logging in, searching, etc.)? If there's no error message, what happens to prevent the patron from using the app?  

 

Other

the new SCLS website will be launching on Thursday, September 7. Content from the old site will still be available on the new site, with a new and improved look!