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SCLS Status Wiki

Page history last edited by nicko@... 3 days, 8 hours ago

Reaching the SCLS Help Desk

  • Calling the Help Desk - The SCLS Help Desk is available M-F from 8:30 - 5:00 and can be reached at:
    • (608) 242-4710 (Local)
    • (855) 583-2148 (Toll free)
  • Creating Help Desk tickets - If you prefer to submit an issue online, the SCLS Help Desk Portal is still the preferred way to submit tickets, but library staff members can also submit a ticket by sending an email to helpdesk@scls.info. (See the SCLS Get Help page for how to access the portal.)

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BADGERNET OUTAGE (Recovered)

2024-2-22 11:20am: All Badgernet sites appear to be back online. Please let the Help Desk know if you are experiencing any issues.

2024-2-22 10:35am: ATT has diagnosed the issue as being a faulty card at their central office. The earliest ETA is at least 2 hours.

2024-02-22 7:40AM: All Badgernet locations are currently without internet. We looking into the issue and will update as soon as we have more information.

 

Post-Bibliovation upgrade problem

2024-02-01 10:45am: After the upgrade we have noticed that there is an increased amount of data string caching in Search field.  Please see Known Problem #3925 for details and how to clear the cached search strings.

 

Planned outage (Resolved) - SCLS-hosted Drupal 10 websites

2024-01-25 9:33pm: Maintenance is complete. All sites should be online and available.

2024-01-25 9:00pm: Drupal 10 websites hosted by SCLS will be offline for approximately 1/2 hour between 9:00 and 10:00 p.m. for Drupal module updates.

 

Links in emails to scheduled reports from MyPC are not working

2023-11-01 4:30 pm: We are aware of this problem and we are working with TBS to fix this problem.  For now, in order to get your scheduled MyPC reports, you will need to log into MyPC, go to the Reports section and go to the report that you setup as a scheduled report. Once this problem is fixed we will post a message here. 

 

 

Other

the new SCLS website will be launching on Thursday, September 7. Content from the old site will still be available on the new site, with a new and improved look!

 

2022-02-08 10:55am:

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