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SCLS Status Wiki

Page history last edited by Admin Support 3 days, 20 hours ago

Reaching the SCLS Help Desk

  • Calling the Help Desk - The SCLS Help Desk is available M-F from 8:30 - 5:00 and can be reached at:
    • (608) 242-4710 (Local)
    • (855) 583-2148 (Toll free)
  • Creating Help Desk tickets - If you prefer to submit an issue online, the SCLS Help Desk Portal is still the preferred way to submit tickets, but library staff members who are not on the SCLS network can submit a ticket by sending an email to helpdesk@scls.info.

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Planned outage January 19 - SCLS-hosted Drupal websites

2022-01-19 10:18pm: Maintenance is complete. All sites should be online and available. Sites were upgraded to Drupal 7.87 rather than 7.86.

2022-01-19 9:00pm: All Drupal websites hosted by SCLS will be offline for approximately 1/2 hour between 9:00 and 10:00 p.m. for Drupal module updates.

 

Bibliovation Response Time Issues

2022-01-18 10:37am: The website is again accessible, please let us know if there are ongoing issues.

2022-01-18 10:30am: Mulitiple sites are reporting response time issues and Bad Gateway errors. A ticket has been submitted with liblime.

 

Authority records unsearchable

2022-01-14 3:49pm: LibLime has found the problem and has fixed it. 

2022-01-14 12:00pm: This is still under investigation.

2022-01-13 1:53pm: LibLime is still looking for the source of the lag.

2022-01-13 11:56am: Newly created authority records may be unsearchable. It has been reported to LibLime.

 

Barcodes of new items unsearchable

2022-01-13 9:15am: These items should be searchable now.

2022-01-12 2:30pm: LibLime is working on the problem. Bibs may also be affected.

2022-01-12 9:40am: Barcodes of items that were added on 2022-01-11 and 2022-01-12 are not searchable. It has been reported to LibLime.

 

 

Newspaper index redirecting to LibLime website

2022-01-12 11:30am: The Newspaper index is loading properly again.

2022-01-12 9:40am: Our Newspaper index (https://sclsp.kohalibrary.com/) is redirecting to the LibLime website. It has been reported to LibLime.

 

Quick Spine Creator - Internal Server Error

2022-01-11 11:00 am: This will be fixed in a future point release. It has been added to the Known Problems Database with the workaround.

2022-01-11 9:00 am: This has been reported to LibLime.

2022-01-11 8:54 am: There is an Internal Server Error when you try to print spine labels by using Tools>Quick Spine Creator. This is being reported to LibLime. You can still print spine labels:

  1. Search for your item barcode.
  2. Click Status link for the item.
  3. This will bring you to the Item Statuses page. Click the Print Spine Label link.
  4. These instructions are also in Section XIII of the Linking Manual.

 

 

Bibliovation Upgrade, Complete--please read! 

2022-01-12 9:30am: The reindexing was completed yesterday, 1/11/22.

2022-01-11: 8:00am: The Bibliovation upgrade is complete, however full indexing will not be done until later this morning. You may see incomplete search results. You may proceed with using Bibliovation, but please clear your browser cache first. Please see the LINKcat News blog post for more details. We will update the status wiki as we have more information. If you notice anything unusual, please report it to us using your preferred method (ticket center or phone--see the Get Help Page). 

 

Guest Pass printing

2022-01-10 12:30pm: TBS has reported that, as of this morning, the issue has been resolved. Please let us know if you continue to experience issues.

2022-01-07 12:00pm: A number of sites are reporting issues related to printing guest passes from the Guest Pass portal, ranging from slow printing to an inability to print at all. A ticket has been submitted with TBS. 

 

Charter Bouncing Email Notices

2021-11-29 12:00pm: Libraries have reported that Charter is bouncing their library email notices.  Unfortunately, patrons must contact their email provider themselves and inform them that email notices from linkcatnotices@(library domain) are NOT spam.

 

Some Patrons not receiving hold notification text messages-

2021-11-10 12:40pm:  The additional testing was successful.  If you have patrons who are using US Cellular and they switched their hold notices to email or some other notification, they should be able to switch back if they still prefer to get text notices.  If patrons report they are still not receiving text messages, ask the patron to contact US Cellular about not receiving text messages from 608-234-4502 and also let us know.  Thanks!

2021-11-10 10:30am:  After more work with the SMS provider and US Cellular, the latest test text message was received successfully.  We're doing some additional testing, but hopefully the problem is now fixed.

2021-09-27 8:50 am:  We've heard back from the Talkingtech vendor and they and their SMS provider confirmed the text messages are going out.  The US Cellular service for blocking robocalls said that the text messaging number we use isn't blocked for calls but that they only do blocking for robocalls and the number might be blocked by a different service.  If a patron has US Cellular and is not receiving text messages, the current suggestion is to have them contact US Cellular and ask if 608-234-4502 has been blocked. 

2021-09-24 11:00 am:  We've continued to test and, as of yesterday, US Cellular customers were still not getting their hold notification test messages.  They are receiving phone calls, just not the text messages.  Our vendor has confirmed that the text messages were processed correctly and sent.  They are contacting their SMS service provider to see if there are any indications of errors on that end.  We also reported the phone number used for the text messages to the US Cellular page for businesses to report having their phone numbers blocked as spam.  I don't know that this will help as we're having text messages blocked, not phone calls but we'll see if it makes a difference.

2021-09-14 2:00 pm:  We've tested and confirmed there is an issue with US Cellular customers not getting their hold notification text messages.  The messages are leaving the Talkingtech server but are not being delivered.  Unfortunately, unlike email, we don't get a bounce or error notification for text messages.  If you have patrons reporting they are not receiving their text messages, they should contact US Cellular about the problem.  US Cellular may be blocking our text messages thinking they are spam.

2021-08-30 4:54 pm: Two libraries have passed on reports from patrons that they did not receive hold notification text messages last week.  The Message queue in the patron record state that the messages were delivered but patrons have not received them.  ILS staff are investigating to determine the source of the problem.

 

Other

the new SCLS website will be launching on Thursday, September 7. Content from the old site will still be available on the new site, with a new and improved look!

 

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