Reaching the SCLS Help Desk
- Calling the Help Desk - The SCLS Help Desk is available as usual M-F from 8:30-5 pm. However, the number to call is now (608) 571-7243. We no longer have easy access to our Voice Mail as staff are working remotely, so the old number is no longer operational.
- Creating Help Desk tickets - The Helpdesk Portal is still the preferred way to submit tickets, but Library Staff members who are working from home without remote access to the SCLS network can submit a ticket by sending an email to helpdesk@scls.info.
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Bibliovation Response - slow again
2020-12-18 2:15pm: Multiple reports have come in of continuing issues. Liblime has been notified.
2020-12-18 12:30pm: Liblime has reported that there was a Database error that has been fixed. If you are still experiencing issues, please call the Help Desk and let us know.
2020-12-18 12:30pm: Bibliovation is Intermittently becoming unreachable. Liblime is looking into the issue.
2020-12-18 12:07pm: Bibliovation appears to be working again.
2020-12-18 11:52am: Multiple libraries are reporting Bibliovation is unreachable. We are escalating the issue.
2020-12-18 10:30am: Multiple Libraries have reported response time issues with Bibliovation. A ticket has been submitted with LibLime.
BadgerLink - Newspapers.com unavailable
2020-12-16 3:20pm - BadgerLink reports, "BadgerLink access to Newspapers.com Library Edition World Collection is not currently working. We apologize for the inconvenience. We will update when the issue has been resolved."
Bibliovation report server not up to date
2020-12-10 8:50am: The report server is up to date. All On Demand reports should now be up to date and we will be posting the daily reports as soon as they are completed.
2020-12-09 9:00am: The data available when running reports in Bibliovation currently has no data past 9am yesterday morning. We are working with Bibliovation on the issue. The daily reports will be delayed until this is fixed and any On Demand reports will also be affected.
Bibliovation Upgrade, 12/7, 9 pm
12/8/2020 7:15 am: The Bibliovation upgrade was completed last night. Please clear your browser cache before using Bibliovation.
12/7/2020 7:50am: A Bibliovation upgrade is scheduled for tonight, December 7 at 9 pm. This upgrade does not require downtime. See the Release notes for a full list of fixes. See the LINKcat News blog post for some additional highlights.
LINKcat Mobile app
2020-02-06 8:00am: The LINKcat Mobile app vendor has added several fixes to the app that are designed to address the problems with accessing and using the app. If patrons continue to experience any issues with the app, have the patron clear the settings in the app (instructions below). The patron may have followed these steps in the past, but please ask them to run through clearing the settings one more time:
1. In the upper right hand corner, tap the "hamburger" or "kebab" (either three lines or three dots) and select "Clear all settings."
2. Then tap the "Clear" button to set the app back to "factory settings."
3. Then have the patron log into their account on the app again.
If patrons continue to experience problems with the LINKcat Mobile app after following the above steps, please open a SCLS Help Desk Portal ticket with the following information:
1. Type of device used (ex. iPhone 7, Samsung Galaxy s8).
2. Operating system, including version (ex. iOS 13.3, Android 8.1.0).
3. Detailed description of the problem: For example, is the patron getting an error message? If so, what is the error message and when was it received (approximate time and date)? When does the patron get the error message (ex. when logging in, searching, etc.)? If there's no error message, what happens to prevent the patron from using the app?
Other
the new SCLS website will be launching on Thursday, September 7. Content from the old site will still be available on the new site, with a new and improved look!
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